Refund policy

Refund Policy

At Modeera Supply, customer satisfaction is important to us.

We review return or refund requests within 30 days of delivery..

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging, where applicable. You will also need proof of purchase.

To request a return, please contact us at walter@walterbond.ca. All return requests are handled on a case-by-case basis.

Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including:
- perishable goods (food, plants)
- personal care products
- custom or personalized items
- hazardous materials
- sale items or gift cards

If you are unsure, please contact us before purchasing.

Exchanges

We will notify you once your request has been reviewed. The fastest way to receive a replacement item is to submit a return request (if approved) and place a new order.

Refunds

. If approved, refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

If you have any questions, contact us at walter@walterbond.ca.